Program Manager
Senior Project Manager
Tech Mahindra / BORN Group
2021-2025 / Remote / Santa Cruz, California, USA
Industries: ITServices, Consulting, Experience Design, Digital Commerce, Consumer Packaged Goods (CPG) / Food & Beverage, Telecommunications & Broadband Services
Budget: $200k-$2.8M average, $7M+ combined
Delivered enterprise-scale digital programs across Nestlé, Brightspeed, and Borngroup.com, driving eCommerce transformation, platform modernization, and award-winning digital experiences. Directed the Starbucks to NestléCoffeePartnersSL.com site redesign, led end-to-end digital transformation for Nestlé Professional, and managed global content migrations and platform upgrades. Oversaw Brightspeed’s vendor transition and stabilization of six enterprise platforms, reducing backlog and restoring operational clarity. Recognized with W3 Gold and Best in Show awards for Borngroup.com redesign, while consistently earning top-tier CSAT ratings and client recognition.
Enterprise Programs Project Manager
Technical Project Manager
Google (via Adecco) / Looker (via The Armada Group)
Duration: 2019-2021
Location: Hybrid / Santa Cruz, California, United States of America
Employment Type: Full-Time Employee
Industries: SaaS, EdTech, Cloud Platforms
Budget: $2M+
Built and launched Google Cloud’s enablement platform Looker Connect during the Looker acquisition, scaling SaaS adoption across global sales and customer success teams. Directed LMS and CMS development, orchestrated cross-functional integration, and implemented crisis-response programs during COVID-19 that safeguarded client relationships. Elevated SaaS retention and adoption, generating measurable business value and setting a benchmark for enablement excellence within Google Cloud.
Program Manager
Task Unicorn
Duration: 2019-2020
Location: Hybrid / Los Gatos, California, United States of America
Employment Type: Contract / Consulting Engagement
Industries: SaaS, Startups
Budget: $150,000
Structured the product development lifecycle and led MVP delivery for an early-stage SaaS startup focused on automation and delegation. Established agile processes, defined user-centered features, and guided a fully remote global team through iterative product development. Provided operational structure that enabled the startup to scale and deliver a market-ready MVP within 3 months.
Merchant Service Manager
POS Project Manager
Presales Project Manager
Junior Fraud Prevention Project Manager
Project Coordinator
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Advanced through progressive leadership roles, delivering payments innovation, large-scale merchant migrations, and fraud prevention operations across Europe and APAC. Spearheaded the European rollout of Alipay and WeChat Pay for major retailers, directed backend migration for 13,000+ merchants, and ensured compliance in high-risk portfolios through PCI/GDPR standards. Recognized for calm, people-centered leadership and trusted with high-stakes, regulated programs during a period of rapid growth and transformation.
Wirecard
Duration:2015-2019
Location: Onsite / Munich, Bavaria, Germany
Industries: FinTech, Payment, Fraud Prevention
Budget: €500K–€2M (per project)
Hospitality & Service Leadership
MGM Resorts & Caesars Entertainment
Duration: 2013-2014
Location: Onsite / Las Vegas, Nevada, United States of America
Industries: Hospitality & Entertainment, Gaming & Resorts
Built a foundation in high-pressure service environments, supporting VIP guest operations, grand openings, and high-volume hospitality. Developed process discipline, customer excellence, and calm leadership under pressure, skills that translated into corporate program management and laid the groundwork for future leadership roles.
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Bachelor of Arts in Psychology
University of Nevada, Las Vegas
I pursued my BA in Psychology to deepen my understanding of how people think, feel and connect. The program gave me a strong foundation in research and behavioral science, while also sharpening my ability to analyze problems, listen deeply, and bridge perspectives across teams.
Experience
Education
Superpowers
Below are key strengths that underpin my services and define the way I lead, collaborate, and create results.
Strategy to the Finish Line
Turning big-picture foresight into actionable outcomes that actually get delivered.
Calm in the Chaos
Structured leadership that keeps projects steady-even when the pressure's on.
World Ready Perspective
Global experience spanning Americas, EMEA, and APAC - fluent in intercultural teamwork.
Growth Catalyst
Mentoring, coaching, and developing teams to bring out their best.
Built-in Adaptability
Resilient leadership that pivots with purpose when environments shift.
Certifications
1/ Agile Certified Practitioner (PMI-ACP)®
Project Management Institute, August 2025
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Advanced knowledge in Agile principles and practices (Scrum, Kanban, Lean, XP).
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Applied agile frameworks to manage uncertainty and drive iterative delivery.
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Strengthened stakeholder engagement and adaptive planning skills.
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2/ Project Management Professional (PMP)®
Project Management Institute, July 2025
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Earned globally recognized gold standard in project management.
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Demonstrated expertise in predictive, agile, and hybrid approaches.
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Validated ability to lead cross-functional teams and deliver high-value outcomes.
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3/PRINCE2® Foundation & Practitioner
Axelos, January 2019
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Earned globally recognized gold standard in project management.
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Demonstrated expertise in predictive, agile, and hybrid approaches.
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Validated ability to lead cross-functional teams and deliver high-value outcomes.
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Skills
Project & Program Management
Delivering complex, cross-functional programs through structure, foresight, and empathy.
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Certifications: PMP®, PMI-ACP®, Lean Six Sigma Green Belt, PRINCE2®, CSM®, CAPM®, ITIL v3
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Agile, Waterfall, and hybrid delivery methods
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Program & portfolio management
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RAID/RACI logs, risk registers, governance frameworks
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SLA definition and triage workflow design
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PMO toolkits (estimators, playbooks, dashboards)
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Release management and post-production support
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Vendor transitions and operational stabilization
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Budget management ($6M+)
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Team leadership (48+ members across AMER, EMEA, APAC)
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Agile (Scrum, Kanban, SAFe basics) • PMBOK standards
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Organizational transformation frameworks
Notable Achievements
W3 Gold & Best in Show Award
(Borngroup.com)
BORN, 2021
Leading the end-to-end redesign and localization of Borngroup.com, delivering an innovative UX/UI experience that elevated brand visibility, increased client engagement, and positioned the site as an industry benchmark.
Employee of the Month
BORN, 2023
For outstanding delivery, team collaboration, and mentorship.
CIO 100 Award Nominee (Nestlé Digital Program)
Tech Mahindra, 2025
Program initiative delivering AI-powered self-service tools across the Americas — enhancing order recommendations, real-time tracking, and equipment management. Recognized as a gold-standard model for enterprise transformation.